Customer Service & Admin Support, Delivered with Excellence and Care
At the heart of my work is a commitment to serving others well. Whether you're a growing e-commerce brand or a busy coach needing hands-on help, I am here to provide exceptional customer support and dependable admin services tailored to your needs.
With over 20 years of experience, I specialize in email and help desk support, social media messaging, order management, inbox organization, and dependable admin assistance. My approach is simple: serve others well, communicate with care, and treat every customer like a VIP.
What I Offer:
✅ Reliable Email & Help Desk Coverage (Zendesk, Gorgias, HelpScout, etc.)
✅ Order & Return Management
✅ Customer Messaging on Socials
✅ Inbox & Calendar Management
✅ Admin Assistance for Coaches & Shop Owners
✅ Friendly Support with a Personal Touch
Let’s Connect! Ready to lighten your load? Reach out! I’d love to learn how I can support your business.
Services Available
Customer Support
- Answering Customer Inquiries via Email or Ticket Management System: Provide timely and accurate responses to customer questions and issues through email or ticket systems, ensuring high satisfaction levels.
- Answering Customer Messages via Social Media: Manage and respond to customer messages on social media platforms, maintaining a prompt and professional interaction that reflects your brand's voice.
- Fostering Customer Loyalty: Build strong customer relationships by delivering consistent, friendly, and helpful support that encourages repeat business and brand loyalty.
- Maintaining Your Brand Voice: Ensure all customer interactions align with your brand's tone and values, providing a cohesive and positive experience across all communication channels.
Administrative Support
- Organizing Email Inboxes: Keep your inbox clutter-free and organized by categorizing emails, setting up filters, and archiving old messages.
- Managing Blog Comments: Engage with your audience by moderating and responding to comments on your blog, fostering a positive community.
- Managing Social Media Comments: Monitor and reply to comments on your posts to maintain an active and responsive social media presence.
- Calendar Maintenance: Stay on top of your schedule with efficient calendar management, including setting up appointments, reminders, and coordinating meetings.
- Data Entry: Ensure accuracy and efficiency in your data management tasks, from inputting information into databases to updating records.
- Ordering, Packaging, and Sending Gifts to Clients: Strengthen client relationships by handling the entire process of sending personalized gifts, from ordering to packaging and delivery.
- Sending Thank You Notes: Show appreciation to your clients with thoughtful and timely Thank You notes.
- Managing Online Communities: Foster a vibrant online community by moderating forums, responding to member queries, and facilitating discussions.
- Organizing Cloud Files: Keep your digital workspace organized by systematically categorizing and storing files in cloud storage solutions.
Shelly Groce© 2025